Privacy Policy

Key Summary

Cablecraft a Part of Shoal Group Limited takes your privacy very seriously. We are a 'controller' for the purposes of the General Data Protection Regulation (EU) 2016/679 ("Data Protection Laws"). This Privacy Notice is intended to set out your rights and answer any queries you may have about your personal data and applies to personal data collected through our website at cablecraft.co.uk. If you need more information, please contact us on the details below.

Marketing Department, Cablecraft House, Circle Business Centre, Blackburn Road, Houghton Regis, Bedfordshire, LU5 5DD

UK: 01582 606033
Export: +44 1727 849 869
hello@cablecraft.co.uk


We process your personal data for the following purposes:

Marketing of products & services to increase business to business sales. We only process personal data that you submit, such as full name, job title and contact details. We do not purchase external lists. Marketing is carried out under the legal basis of Legitimate Interest, you can opt-out of direct marketing at any time by following the instructions in the relevant communication.

We use cookies which collect information about the usage and performance of our website. The information that the cookies collect is anonymous other than your IP address. We use this information to analyse usage of our website by visitors to improve its performance and to inform decisions about content, layout and operation of the website and our services or products. This notice explains what data we process, why, how it is legal and your rights.

If you are just browsing our website we will not collect personal data, other than your IP address collected through our cookies. We will collect information about your usage of our website through cookies.

This information is statistical and aggregated and is not processed for the purpose of understanding your particular usage of the website. We collect this information so that we can:

1. tailor and personalise user experience
2. monitor our website usage to improve its content, layout and performance
3. improve our services and products

Quotations and order processing activities are carried out under the legal basis of our contract. We only process personal data that you submit, such as full name, job title and contact details. We may need to pass data to recipients such as couriers and freight agents and exchange personal data in relation to creating a business to business trading account for the order. Without processing the data we will be unable to fulfil your contract with us.

Telephone calls may be recorded to ensure you receive a high level of customer service. Calls are reviewed for quality, training and security purposes. Customer feedback is important to Cablecraft, we use a customer review platform so you can have your say.


Sharing your personal data:

We will only use your data for the purposes stated, we may need to share it with suppliers & sub-contractors to meet your contractual needs or professional services such as auditors and legal or financial advisors to meet business legislation requirements.

As part of Shoal Group Limited within Diploma PLC's control sector, Cablecraft may share data within the group. In the event that our business or any part of it is sold or integrated with another business, your details will be disclosed to our advisers and those of any prospective purchaser and will be passed to the new owners of the business.

We use international marketing agencies to process direct marketing emails. Suitable safeguards are in place to ensure all third party processors meet the requirements laid down in the GDPR. Further information is available from the data controller on request.


How long do we store personal data:

If we are processing your data for the sole purpose of direct marketing (legal basis legitimate interest) we will store your data for a maximum of 48 months.

Where we have processed your data for business to business contractual reasons such as order fulfilment (legal basis contract) we will store your data for the duration of the customer trading relationship plus any time frame agreed contractually or required to meet our statutory requirements. Currently seven years.


Your personal data & your rights:

Processing under legal basis Legitimate Interest

You have the right to ask us not to process personal data for marketing purposes. You can unsubscribe or “opt out” using the preference tools in your online account, or on any marketing communications from us. Alternatively, you can email hello@cablecraft.co.uk detailing your wishes.

You have the right to make a data access request.
You have the right to rectification of personal data.
You have the right to erasure or restriction of processing personal data.
You have the right to lodge a complaint with your local supervisory authority.

Processing under legal basis Contract

You have the right to make a data access request.
You have the right to rectification of personal data.
You have the right to erasure of personal data.
You have the right to restriction of processing personal data.
You have the right to object to processing personal data.
You have the right to portability.
You have the right to lodge a complaint with your local supervisory authority.

If you have any other questions relating to this privacy notice please contact us at hello@cablecraft.co.uk