Delivery Delay: Due to warehouse upgrades, orders may experience up to a 48-hour dispatch delay. We’re working quickly to restore full operations. Thank you for bearing with us.

Privacy & Cookie Policy

Welcome to Shoal Group Ltd privacy and preferences. This area will inform you how we handle your data and enable you to manage it. We are keen to ensure we comply with GDPR but more than that, we want to ensure you receive helpful information that makes your job easier. In this section, you can view your GDPR privacy notice and update your preferences to tailor marketing updates to work for you. We hope it will answer all your questions and keep you in control. If you have any questions or suggestions please email us and we will do our best to help privacy@shoal-group.com

Update Your Marketing Preferences & GDPR Rights

Cablecraft uses your data to keep in touch, let you know about new products or services and update you with industry news. It’s important that you remain in control of the information that you receive from Cablecraft so please take a moment to manage your direct marketing categories.

Click here to update your preferences

Privacy Notice

Privacy Notice for Customer Contacts and Prospects

Shoal Group Ltd Customer Contacts & Prospects Privacy Notice R1.1

Shoal Group Ltd takes your privacy very seriously. This Privacy Notice is intended to set out your rights and answer any queries you may have about your personal data. If you need more information, please contact the data controller on the details below.

The Data controller

Shoal Group Ltd

16 Butterfield Business Park, Great Marlings

Luton, Bedfordshire

LU2 8DL

Tel: 01582 606 033

Email: privacy@shoal-group.com

We process your personal data for the following purposes:

Marketing of products & services to increase business-to-business sales. We only process personal data that you submit, such as full name, job title and contact details. We do not purchase external lists. Marketing is carried out under the legal basis of Legitimate Interest, you can opt-out of direct marketing at any time by following the instructions in the relevant communication.


Quotations and Order processing activities are carried out under the legal basis of contract. We only process personal data that you submit, such as full name, job title and contact details. We may need to pass data to recipients such as couriers and freight agents and exchange personal data in relation to creating a business-to-business trading account for the order. Without processing the data we will be unable to fulfil your contract with us.


Telephone calls may be recorded to ensure you receive a high level of customer service. Calls are reviewed for quality, training and security purposes. Customer feedback is important to FSC, we use a customer review platform so you can have your say.

Sharing your personal data:

We will only use your data for the purposes stated, we may need to share it with suppliers & sub-contractors to meet your contractual needs or professional services such as auditors and legal or financial advisors to meet business legislation requirements.


As part of the Dilpoma plc “Shoal Group Ltd” Cablecraft may share data within the group. In the event that our business or any part of it is sold or integrated with another business, your details will be disclosed to our advisers and those of any prospective purchaser and will be passed to the new owners of the business.


We use international marketing agencies to process direct marketing emails. Suitable safeguards are in place to ensure all third party processors meet the requirements laid down in the GDPR. Further information is available from the data controller on request.

How long do we store personal data:

If we are processing your data for the sole purpose of direct marketing (legal basis legitimate interest) we will store your data for a maximum of 48 months.


Where we have processed your data for business-to-business contractual reasons such as order fulfilment (legal basis contract) we will store your data for the duration of the customer trading relationship plus any time frame agreed contractually or required to meet our statutory requirements. Currently seven years.

Your personal data & your rights:

Processing under legal basis Legitimate Interest


You have the right to ask us not to process personal data for marketing purposes. You can unsubscribe or “opt out” using the preference tools on the website www.cablecraft.co.uk/update-your-preferences or on any marketing communications from us. Alternatively, you can email privacy@shoal-group.com detailing your wishes.


You have the right to make a data access request.

You have the right to rectification of personal data.

You have the right to erasure or restriction of processing personal data.

You have the right to lodge a complaint with your local supervisory authority.


Processing under legal basis Contract


You have the right to make a data access request.

You have the right to rectification of personal data.You have the right to erasure of personal data.

You have the right to restriction of processing personal data.

You have the right to object to processing personal data.

You have the right to portability.

You have the right to lodge a complaint with your local supervisory authority.


If you have any other questions relating to this privacy notice please contact the data controller at privacy@shoal-group.com or call 01582 606 033.

Privacy Notice for Delivery Contacts

Shoal Group Ltd Delivery Contact Privacy Notice R1.1

Shoal Group Ltd takes your privacy very seriously. This Privacy Notice is intended to set out your rights and answer any queries you may have about your personal data. If you need more information, please contact the data controller on the details below.

The Data controller

Shoal Group Ltd

16 Butterfield Business Park, Great Marlings

Luton, Bedfordshire

LU2 8DL

Tel: 01582 606 033

Email: privacy@shoal-group.com

We process your personal data for the following purposes:

Order processing and goods delivery, carried out under the legal basis of Contract. We only process personal data submitted to us to facilitate delivery, such as; full name, company and contact details. We may need to pass data to recipients such as couriers and freight agents. Without processing the data we will be unable to fulfil contracts between our respective companies.


We will have received your data from the company named as the order point on the delivery note supplied with the goods you received. If you would like more specific information please contact us using the details above. Telephone calls may be recorded for training. Calls are reviewed for quality, training and security purposes.

Sharing your personal data:

We will only use your data for the purposes stated, we may need to share it with sub-contractors to meet contractual needs or professional services such as auditors and legal or financial advisors to meet business legislation requirements.


As part of the Dilpoma plc “Shoal Group Ltd” FSC may share data within the group. In the event that our business or any part of it is sold or integrated with another business, your details will be disclosed to our advisers and those of any prospective purchaser and will be passed to the new owners of the business.

How long do we store personal data:

We will keep personal data for the duration of the purchasing company’s trading relationship plus any time frame agreed contractually or required to meet statutory requirements. Currently seven years.

Your personal data & your rights:

Processing under legal basis Contract

You have the right to make a data access request.

You have the right to rectification of personal data.

You have the right to erasure of personal data.

You have the right to restriction of processing personal data.

You have the right to portability.

You have the right to lodge a complaint with your local supervisory authority.


If you have any other questions relating to this privacy notice please contact the data controller at privacy@shoal-group.com or call 01582 606 033.

Privacy Notice for Suppliers

Shoal Group Ltd Supplier Privacy Notice R1.1

Shoal Group Ltd takes your privacy very seriously. This Privacy Notice is intended to set out your rights and answer any queries you may have about your personal data. If you need more information, please contact the data controller on the details below.

The Data controller

Shoal Group Ltd

16 Butterfield Business Park, Great Marlings

Luton, Bedfordshire

LU2 8DL

Tel: 01582 606 033

Email: privacy@shoal-group.com

We process your personal data for the following purposes:

Procurement processing activities are carried out under the legal basis of Contract. We only process personal data that you submit, such as full name, job title and contact details. We may need to pass data to recipients such as couriers and freight agents and exchange personal data in relation to creating a business-to-business trading account for the order. Without processing the data we will be unable to fulfil contracts between our respective companies.


Telephone calls may be recorded for training. Calls are reviewed for quality, training and security purposes.

Sharing your personal data:

We will only use your data for the purposes stated, we may need to share it with sub-contractors to meet contractual needs or professional services such as auditors and legal or financial advisors to meet business legislation requirements.

As part of the Dilpoma plc “Shoal Group Ltd” Cablecraft may share data within the group. In the event that our business or any part of it is sold or integrated with another business, your details will be disclosed to our advisers and those of any prospective purchaser and will be passed to the new owners of the business.

How long do we store personal data:

We will keep personal data for the duration of the companies trading relationship plus any time frame agreed contractually or required to meet statutory requirements. Currently seven years.

Your personal data & your rights:

Processing under legal basis Contract

You have the right to make a data access request.

You have the right to rectification of personal data.

You have the right to erasure of personal data.

You have the right to restriction of processing personal data.

You have the right to object to processing personal data.

You have the right to portability.

You have the right to lodge a complaint with your local supervisory authority.

If you have any other questions relating to this privacy notice please contact the data controller at privacy@shoal-group.com or call 01582 606 033.

Visiting www.cablecraft.co.uk

Cablecraft collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting.

Key Summary

Cablecraft a Part of Shoal Group Limited takes your privacy very seriously. We are a 'controller' for the purposes of the General Data Protection Regulation (EU) 2016/679 ("Data Protection Laws"). This Privacy Notice is intended to set out your rights and answer any queries you may have about your personal data and applies to personal data collected through our website at cablecraft.co.uk. If you need more information, please contact us on the details below.

Marketing Department, Cablecraft House, Circle Business Centre, Blackburn Road, Houghton Regis, Bedfordshire, LU5 5DD

UK: 01582 606033
Export: +44 1727 849 869
hello@shoal-group.com


We process your personal data for the following purposes:

Marketing of products & services to increase business to business sales. We only process personal data that you submit, such as full name, job title and contact details. We do not purchase external lists. Marketing is carried out under the legal basis of Legitimate Interest, you can opt-out of direct marketing at any time by following the instructions in the relevant communication.

We use cookies which collect information about the usage and performance of our website. The information that the cookies collect is anonymous other than your IP address. We use this information to analyse usage of our website by visitors to improve its performance and to inform decisions about content, layout and operation of the website and our services or products. This notice explains what data we process, why, how it is legal and your rights.

If you are just browsing our website we will not collect personal data, other than your IP address collected through our cookies. We will collect information about your usage of our website through cookies.

This information is statistical and aggregated and is not processed for the purpose of understanding your particular usage of the website. We collect this information so that we can:

1. tailor and personalise user experience
2. monitor our website usage to improve its content, layout and performance
3. improve our services and products

Quotations and order processing activities are carried out under the legal basis of our contract. We only process personal data that you submit, such as full name, job title and contact details. We may need to pass data to recipients such as couriers and freight agents and exchange personal data in relation to creating a business to business trading account for the order. Without processing the data we will be unable to fulfil your contract with us.

Telephone calls may be recorded to ensure you receive a high level of customer service. Calls are reviewed for quality, training and security purposes. Customer feedback is important to Cablecraft, we use a customer review platform so you can have your say.


Sharing your personal data:

We will only use your data for the purposes stated, we may need to share it with suppliers & sub-contractors to meet your contractual needs or professional services such as auditors and legal or financial advisors to meet business legislation requirements.

As part of Shoal Group Limited within Diploma PLC's control sector, Cablecraft may share data within the group. In the event that our business or any part of it is sold or integrated with another business, your details will be disclosed to our advisers and those of any prospective purchaser and will be passed to the new owners of the business.

We use international marketing agencies to process direct marketing emails. Suitable safeguards are in place to ensure all third party processors meet the requirements laid down in the GDPR. Further information is available from the data controller on request.


How long do we store personal data:

If we are processing your data for the sole purpose of direct marketing (legal basis legitimate interest) we will store your data for a maximum of 48 months.

Where we have processed your data for business to business contractual reasons such as order fulfilment (legal basis contract) we will store your data for the duration of the customer trading relationship plus any time frame agreed contractually or required to meet our statutory requirements. Currently seven years.


Your personal data & your rights:

Processing under legal basis Legitimate Interest

You have the right to ask us not to process personal data for marketing purposes. You can unsubscribe or “opt out” using the preference tools in your online account, or on any marketing communications from us. Alternatively, you can email hello@shoal-group.com detailing your wishes.

You have the right to make a data access request.
You have the right to rectification of personal data.
You have the right to erasure or restriction of processing personal data.
You have the right to lodge a complaint with your local supervisory authority.

Processing under legal basis Contract

You have the right to make a data access request.
You have the right to rectification of personal data.
You have the right to erasure of personal data.
You have the right to restriction of processing personal data.
You have the right to object to processing personal data.
You have the right to portability.
You have the right to lodge a complaint with your local supervisory authority.

If you have any other questions relating to this privacy notice please contact us at hello@shoal-group.com

Cookie Policy

What are cookies?

Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device.

What are cookies used for?

Cookies allow a site or service to know if your computer or device has visited that site or service before. Cookies can then be used to help understand how the site or service is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.

How long will cookies stay on my device?

The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.

First and Third-party cookies

First-party cookies are cookies that belong to Cablecraft, third-party cookies are cookies that another party places on your device through our Service. Third-party cookies may be placed on your device by someone providing a service for Cablecraft, for example, to help us understand how our service is being used. Third-party cookies may also be placed on your device by our business partners so that they can use them to advertise products and services to you elsewhere on the Internet.

How to control and delete cookies

If you want to delete cookies or disable your browser from receiving cookies follow the instructions at allaboutcookies.org. Note that if you set your browser to disable cookies, you may not be able to access certain parts of our Service and other parts of our Service may not work properly.

Third Party Cookies

Cookie Name Description
Bing _clck
_clsk
CLID
ANONCHK
MR
MUID
SM
_uetsid
_uetvid
Identifies unique browsers to Microsoft sites. It is used for advertising, site analytics and other operational purposes.
Google Analytics _gcl_au
_ga_6CD3DWTT27
_ga
_gid
_gat_UA-3583410-1
Used to measure site performance and user analytics by assigning a unique and anonymous id to a visitor.
HotJar _hjFirstSeen
_hjIncludedInSessionSample
_hjIncludedInPageviewSample
_hjAbsoluteSessionInProgress
_hjSessionUser_1359666
_hjSession_1359666
Hotjar is for analytics of the website and used to help improve the ongoing experience of our website.
Pureclarity pc_v_
pc_sessid_
pc_cur
pc_debug
pc_first_popup
Pureclarity is a personalisation platform designed to enhance and personalise your experience on our website.
Dotdigital recordID
dmSessionID
Dotdigital is an email marketing platform, these cookies track analytics for the traffic from the marketing emails.

Cookie Policy